I work in this industry and it's interesting to see all of the different perspectives here: chat bots are ok if passive and not proactively engaging, chat bots

I work in this industry and it's interesting to see all of the different perspectives here: chat bots are ok if passive and not proactively engaging, chat bots should support authentication, chat bots are evil and shouldn't access cookies at all. People (and customers) do hold all of these different opinions and it's sometimes hard to please them all. As a business, should we try to cater to everyone, or just a certain group? In Europe it's different from America. Personally I do think there's a weird inflection point where once your chat bot gets so fully featured it becomes a website within a website which seems... Unnecessarily small.