4 ms·
Digitizing experiences (like metaverse, etc), yes, but I think I prefer digitization for completing everyday tasks. There are many times though where I've seen
by ss48 4y ago
Digitizing experiences (like metaverse, etc), yes, but I think I prefer digitization for completing everyday tasks. There are many times though where I've seen that making physical experiences accessible for those that are not capable of doing those (for financial or health reasons) has been a great source of contentment when it otherwise would not have been possible. If in old age, you're unable to get to a theatre but can still watch it on Netflix or at home, I consider that a win overall.
Things like banking, visa registration, and digital payments have gotten more convenient and accessible and make time for better experiences. I'm glad to have autopay for many recurring expenses and not have to worry about writing a check for every one of these. Making books and notes more portable has improved my contentment.
I have sometimes seen that once things have been made convenient and need to be optimized, they become less convenient than the original service. Customer Service over chat or tickets is oftentimes horrible, and every action you take needs your confirmation. Automation introduced in the customer service over phone is even worse than it used to be. I've started to see ads presented before watching videos on Youtube, and even before being able confirming an Uber or Lyft Ride. That time when you are focused to stay on the screen until they are ready for your decision are neither convenience or satisfying and worse than what originally existed. Here, convenience is being exchanged for profit.