> one of the reasons why there are no (or few) humans that can be contacted is that they* said that it was tried before This just sounds like yet another excus

> one of the reasons why there are no (or few) humans that can be contacted is that they* said that it was tried before This just sounds like yet another excuse for holding payroll down as much as possible. If I am a customer of Amazon, Apple, Netflix, Walmart or any number of the other companies with a similar market cap, I can get access to real live human beings who provide customer support.