I'm glad you had that experience. In my experiences with both website based and call center based chat bots, the primary goal is to make it as difficult as poss

I'm glad you had that experience. In my experiences with both website based and call center based chat bots, the primary goal is to make it as difficult as possible to reach a real person, if I have a detailed question. I'll get a few menu options and maybe a link to an FAQ. I find it unbearable.