3 ms·
So, you went to the Amazon live chat. They sent you to Logitech. You chatted with their bot and had to "restart the whole long process" because of a bug. Then
by lutrinus 4y ago
So, you went to the Amazon live chat. They sent you to Logitech. You chatted with their bot and had to "restart the whole long process" because of a bug.
Then you got connected to a human who asked you for a confirmation from Amazon. You went back to Amazon and asked them for a return, again.
You had a "miserable" experience with the process, there, but in the end got your return label.
Yeah, really sounds like an excellent experience.
- deleted 4y ago[deleted]
- deleted 4y ago[deleted]
- xnorswap 4y agoIndeed it was, because I still got everything sorted in around the same time than I'd be on hold if I were to phone for example my broadband provider.
- jaclaz 4y agoThe issue is that (probably) your broadband provider support/reply times are terrible (on the phone) so you appreciate the (convoluted/complex) experience via chat with Logitech and Amazon as "quite good compared to ...", since every company for this or that reason has lowered down to almost non-existant the level of assistance the few times that it is bearable and somehow it leads to a solution, it appears as (relatively) good.