tl;dr Many of the Hertz cases involved customers who had called to extend their rental agreement, but the extensions were not properly reflected in Hertz's com

tl;dr Many of the Hertz cases involved customers who had called to extend their rental agreement, but the extensions were not properly reflected in Hertz's computer systems. Other cases involved Hertz re-renting cars that had previously been reported as stolen without rescinding the police reports, causing unsuspecting customers to be pulled over by police. At other times, stolen cars were accidentally associated with the wrong customer, resulting in an arrest warrant for someone who was out of state entirely.