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Hertz will pay $168M to customers it falsely accused of stealing its cars
- isaacfrond 4y agotl;dr Many of the Hertz cases involved customers who had called to extend their rental agreement, but the extensions were not properly reflected in Hertz's computer systems. Other cases involved Hertz re-renting cars that had previously been reported as stolen without rescinding the police reports, causing unsuspecting customers to be pulled over by police. At other times, stolen cars were accidentally associated with the wrong customer, resulting in an arrest warrant for someone who was out of state entirely.
- repastat3hmasta 4y agoI still can't believe their internal software was known to be so bad that it was causing people to be falsely arrested and the CTO's reaction wasn't immediately to make a corporate policy to not file anything with police until they got their act together.
- yosito 4y agoAnd I still won't rent with Hertz again. In my experience, this company makes their computer problems the customer's fault. Thankfully I haven't been accused of stealing a rental, but I have had my vacation ruined because I rental I paid for wasn't available, and they refused to make it right. Had to file a dispute with my credit card company to get the money back.
- jqpabc123 4y agoDon't rent from Hertz. This will fix the problem. This is kinda like the extended warranty they often try to sell you. If it doesn't last, don't buy another one. This *will* fix the problem if enough people follow suit.