The one and only time I've used the app was when I thought it would help them during the pandemic when drive thru's were actually slammed with demand while they

The one and only time I've used the app was when I thought it would help them during the pandemic when drive thru's were actually slammed with demand while they didn't have enough workers. After waiting in the parking lot for 30 minutes while literally dozens of cars went through the drive through I went in to check on the order and the employees literally couldn't look up the status of my order without an order number which the app didn't give me at the time. An incredibly frustrating experience which turned me off to the concept altogether.