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Yup, same. I bought my radwagon 4 in august, and then in early september was told I should not ride it. And maybe they will be ready to fix it in Feb/Mar, or ma

Yup, same. I bought my radwagon 4 in august, and then in early september was told I should not ride it. And maybe they will be ready to fix it in Feb/Mar, or maybe it will be later. If it was just me, I would risk it, but I bought it to ferry my kids on so I'm not going to do that. So we got to ride it for 4 weeks, and have had it sitting in our garage for the past 13 weeks, and it will probably be another 13 weeks until it is fixed again if we are lucky. And basically all we get is the bike fixed to the state it should have been in upon delivery, not any kind of compensation for them giving us an unsafe bike and not being able to ride it for 6+ months. I would not recommend this brand. I guess they decided to do a lot of custom components which is why they have like a 6 month lead time to ship out new non-defective tires (or whatever). You'll find a lot of love for it online, and I think it is genuine, but I suspect the love for the brand is because it is bought by biking neophytes and makes biking accessible to people who don't want to put a lot of effort into it(nothing wrong with that). So it opens up a lot of possibilities for getting outside and getting fresh air without needing strong thighs or aerobic fitness or getting sweaty, and people associate that with their radwagon, not just generally with an ebike. But there is nothing particularly different about this brand compared to other ebike brands. A lot of ebikes look and function exactly the same as the radwagon, and haven't been part of a longstanding recall.

qwertox 4y ago
Hazard: The rim strip on the tires can be misaligned, causing the tube to pop and damage the tire. Additionally, the tires with a ribbed sidewall can unexpectedly go flat, risking serious injuries from loss of control and/or crash. This is something a beginner can repair. This is normal stuff for those who ride bikes and don't go to a shop for little repairs. Replacing a tube (and fixing it with a small vulcanizing kit) is biking 101, and there they're not even expecting you to repair that. Just check how to replace the tube of a wheel in a youtube video and while at it, check if your strip needs alignment. Tyres often go flat but you normally feel that something is off because it feels "smeary". The warning is just for those who are not the slightest bit technically inclined and don't feel like doing any of this. To avoid lawsuits. I bet in the Netherlands any 10 year old kid could check if your wagon is affected and if it is, align the strip.
- googlryas 4y ago
  It must be more than that, since they are recalling the tires and destroying them. They're doing a new run of tires, and having local bike mechanics swap them out.
  - stefan_ 4y ago
    And.. what's taking so long? We are not talking about some custom-made part to fix some frame defect or another. Rim strips and tires are plentiful. They could pay neighborhood bike shops a flat fee to get this recall out of the way for their customers.
    - dylan604 4y ago
      What takes anything in today's world to take so long?...It's manufactured in China. They discovered the problem. Waited long enough to see how extensive the problem was. After whatever investigation process there was, it was determined that they were just manufactured poorly. Design error or manufacturing error? More testing. Now that the true issue is understood, how to fix it. Iterate changes to make new replacement better than original design. Cool. Now, find a factory and get in their queue to manufacture the thing. Receive shipment via literal slow boat from China. Distribute parts, arrange repair mechanic appointments, etc. I'm not defending the situation I find myself in, but if you honestly can't think of "what's taking so long", then I'd suggest you're just not trying at all. Maybe you have no experience manufacturing something, so that might be out of your wheel house. It's not like someone can just say 'git clone bicycle parts' or 'npm update bicycle parts'
      - stefan_ 4y ago
        You are kidding, right? As the poster above already noticed, this is a common as mud problem on bicycles and you should be able to replace these parts (and just about any non-electrical part on it) with a variety of choices from a variety of vendors. And "you" being "any bike shop" given this is a recall the vendor is expected to perform (or delegate) and pay for. If you can't, the reality is you didn't buy a bike, you bought a bicycle-shaped object with proprietary components designed for the landfill.

qwertox 4y ago

Hazard: The rim strip on the tires can be misaligned, causing the tube to pop and damage the tire. Additionally, the tires with a ribbed sidewall can unexpectedly go flat, risking serious injuries from loss of control and/or crash. This is something a beginner can repair. This is normal stuff for those who ride bikes and don't go to a shop for little repairs. Replacing a tube (and fixing it with a small vulcanizing kit) is biking 101, and there they're not even expecting you to repair that. Just check how to replace the tube of a wheel in a youtube video and while at it, check if your strip needs alignment. Tyres often go flat but you normally feel that something is off because it feels "smeary". The warning is just for those who are not the slightest bit technically inclined and don't feel like doing any of this. To avoid lawsuits. I bet in the Netherlands any 10 year old kid could check if your wagon is affected and if it is, align the strip.

googlryas 4y ago
It must be more than that, since they are recalling the tires and destroying them. They're doing a new run of tires, and having local bike mechanics swap them out.
- stefan_ 4y ago
  And.. what's taking so long? We are not talking about some custom-made part to fix some frame defect or another. Rim strips and tires are plentiful. They could pay neighborhood bike shops a flat fee to get this recall out of the way for their customers.
  - dylan604 4y ago
    What takes anything in today's world to take so long?...It's manufactured in China. They discovered the problem. Waited long enough to see how extensive the problem was. After whatever investigation process there was, it was determined that they were just manufactured poorly. Design error or manufacturing error? More testing. Now that the true issue is understood, how to fix it. Iterate changes to make new replacement better than original design. Cool. Now, find a factory and get in their queue to manufacture the thing. Receive shipment via literal slow boat from China. Distribute parts, arrange repair mechanic appointments, etc. I'm not defending the situation I find myself in, but if you honestly can't think of "what's taking so long", then I'd suggest you're just not trying at all. Maybe you have no experience manufacturing something, so that might be out of your wheel house. It's not like someone can just say 'git clone bicycle parts' or 'npm update bicycle parts'
    - stefan_ 4y ago
      You are kidding, right? As the poster above already noticed, this is a common as mud problem on bicycles and you should be able to replace these parts (and just about any non-electrical part on it) with a variety of choices from a variety of vendors. And "you" being "any bike shop" given this is a recall the vendor is expected to perform (or delegate) and pay for. If you can't, the reality is you didn't buy a bike, you bought a bicycle-shaped object with proprietary components designed for the landfill.