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> automation enables founders to grow companies with fewer and fewer employees. For sure, it's easier to launch a product with no employees. However, the chall
by vishnugupta 4y ago
> automation enables founders to grow companies with fewer and fewer employees.
For sure, it's easier to launch a product with no employees. However, the challenge is to grow. That's when founders' run out of ability/patience to coax more out of automation tool. Edge cases appear more often; systems start breaking down; tools don't have meet their exact need anymore etc., That's when they start hiring these "tool experts". SAP consultants, AWS certified DevOps, Stripe Integration Engineers and so on. Also, at scale maintenance starts becoming a bigger challenge compared to new feature/product launch. So one needs to hire maintainers. As David Graeber astutely observed a glass cup needs to be produced just once but must be washed thousand times. Let's not forget one needs employees to maintain automation tools too.
I can cite plenty of real world examples but let's just look at Uber. For an outsider it seems like a tech company but internally it is run by a massive operations team. They are constantly in touch with drivers, address their problems, move drivers around to meet higher demand, map operations and so on.
What is happening however is these SAP consultants are paid significantly less compared to their Business Analyst (or equivalent domain expert) counterparts. So in some ways profit is being cornered.
All that said this is an extremely narrow view about IT sector. Look around; EV, solar energy, genetics, and so on. No automation happening there. If IT sector needs less employees, then it's only for good! Skilled labor is needed elsewhere too.