You hire agencies or consultants for 1 of 3 reasons. 1. You have no idea what you are doing. You like shiny things and the consultants are shiny, fancy, and us

You hire agencies or consultants for 1 of 3 reasons. 1. You have no idea what you are doing. You like shiny things and the consultants are shiny, fancy, and use big words. 2. You know what you are doing and realize you have a gap in your org and it will take too long to fix it so you need outside help in the short term. This is the only good reason to hire an agency or consultant. 3. You are a bad actor. Work is a political game to you that you are trying to win. Fuck the organization. Fuck your colleagues. A consulting firm can be both a shield and a hammer. It provides plausible deniability for failure, it gives you a trump card in arguments with colleagues and it buries everyone in fancy presentations, reports, and jargon that no human has the time to sit down and parse.