Where I live it seems like a lot of people are getting groceries delivered now, so are effectively giving a list and having someone round it up for them. I thi

Where I live it seems like a lot of people are getting groceries delivered now, so are effectively giving a list and having someone round it up for them. I think the future the quote alludes to is already here in all sorts of places. Almost every big company pulls out all the stops to prevent you interacting with a real person to get support. Restaurants have QR codes and automatic ordering. In some cases, it's a convenience, but it leaves the customer screwed for edge cases. So the rich get some light manual work alleviated, but more importantly, they still get treated like human when something goes wrong.