It is possible that microsoft segregates the processing state of Viva and Cortana such that no human outside your organization has access to the data without ac

It is possible that microsoft segregates the processing state of Viva and Cortana such that no human outside your organization has access to the data without accessing the permission-controlled keys. Yes, ultimately Microsoft holds the keys to your encrypted data at rest but billions of dollars are riding on them managing customer keys well. In fact, Microsoft makes that claim about Viva Topics https://learn.microsoft.com/en-us/microsoft-365/enterprise/m365-dr-commitments?view=o365-worldwide#viva-connections https://learn.microsoft.com/en-us/microsoft-365/enterprise/m... “Machine Learning ("ML") models are trained on public web data, and as such do not contain any customer data from your tenant. In the future it's possible we will use customer data to improve accuracy of the ML models, in which case the data handling of ML models will follow the same policies as any other customer content (including data residency, retention, access control, sensitivity).”