Like the author say in the update at the end of the text, my bet is that they used an already sorted database (to save processing power) and when SAP acquired C

Like the author say in the update at the end of the text, my bet is that they used an already sorted database (to save processing power) and when SAP acquired Concur they changed the backend and never corrected the issue. Showing a total disregard for CX, they probably don't have anyone doing any meaningful UX work on that software. My company uses Rydoo and man is that thing easy to use. Could be smarter with chargecodes, but still is lightyears away from Concur....