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> To be frank, if these purchases are no longer worth supporting, those customers should receive a full refund. English law generally accounts for the benefit
by rlpb 4y ago
> To be frank, if these purchases are no longer worth supporting, those customers should receive a full refund.
English law generally accounts for the benefit received. For example, if you buy a physical product that works for only half its expected lifetime, the starting point is that you did receive half of the benefit of the product and so you are owed (the remaining) half of your money back.
Or, put another way, if a product is expected to last a year, and fails one day before that point, you don't get to walk away with most of your money, and the other party nothing. That isn't fair to the other party, who did fulfil >99% of their obligation to you.
What proportion of the expected benefit you received, and other issues such as consequential damages, also get factored into that, of course.
- counttheforks 4y agoThe license is sold as a lifetime license. Most people who purchased a license will still be in the first third of their lifespan and only have purchased the license ten years ago. So, a fair assumption would be another ~60 years of usage.
- waffleiron 4y agoLifetime generally tends to mean lifetime of the product, otherwise a developer needs to support the software until everyone who bought it is dead.
- counttheforks 4y agoSure, whichever ends earlier. The product is still alive so far.
- cmeacham98 4y agoYeah, but the product didn't break down. It'd be a bit like you had a book in good condition, and the company came by and stole it out of your home after 10 years of using it (despite selling it to your for life). I don't live in England, so maybe it's different there, but in the US you would not be able to claim partial completion of a contract in that case.