tbh, it would probably be pretty simple to have a senior support person be in charge of old gear like that. I mean what would that entail? One or two calls a ye

tbh, it would probably be pretty simple to have a senior support person be in charge of old gear like that. I mean what would that entail? One or two calls a year. The only reason they wouldn't do it is if they want business to actually upgrade equipment that's still working. Which brings us back to the real topic of this entire thread, why offer "lifetime" support if you're really not going to do that? We all know the answer. It's because you want the money that promise brings.