I do agree that insta-banning for _just_ using a rude word without warning is huge overkill. Giving fair warning (and telling them their account will be banned

I do agree that insta-banning for _just_ using a rude word without warning is huge overkill. Giving fair warning (and telling them their account will be banned if they repeat offend) should be the baseline. The fact that it's not, in too many cases, is definitely something to criticise.