> Now, if you were to return their money So they can just re-buy the game under a new account and just carry on as before? Try this: go to a football match, sh

> Now, if you were to return their money So they can just re-buy the game under a new account and just carry on as before? Try this: go to a football match, shout racist abuse at a player then demand a refund for your season ticket. I know for a fact you won't get it. > It's not in any way acceptable to ban people without telling them specifically what you are accusing them of > "you know what you said" Note that what I said wasn't "you know what you said" but "you violated these rules within these date ranges." For example: * "You were detected using a cheat tool on 13th-15th November" * "You harassed a player throughout March-August 2022" * "You were repeatedly abusive in private chat in September 2022" You're not being accused of murder in the Crown Court, you're being banned from interacting in a video game community. If you want access to the exact information, sue for it. --- Caveat --- Should you be banned from playing the game locally / single player? Absolutely not. This I would agree with you on.