“Some cruft” is quite an understatement. Years ago a large client was moving HQ locations and expected to lose about 20% of its staff in the process. My team wa

“Some cruft” is quite an understatement. Years ago a large client was moving HQ locations and expected to lose about 20% of its staff in the process. My team was tasked with documenting business processes for different departments. Basically what people did on a regular basis, the tools they used, inputs and outputs with other departments, etc. Easily 15% of the roles (not processes, the full job) could have been replaced with some basic scripts and off the shelf tools. Entire sub-departments were basically cruising doing as little as possible to collect a paycheck, mostly copy-pasting stuff between spreadsheets, Word docs, and PowerPoint presentations.