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The issue is not that it occurs, like you say with such volume mistakes will be made. The issue is that Amazon’s processes and systems are failing as there’s no
by prepend 4y ago
The issue is not that it occurs, like you say with such volume mistakes will be made. The issue is that Amazon’s processes and systems are failing as there’s no resolution and no escalation path for resolution.
Amazon is a pretty systematic company with support scripts out the wazoo. Their scripts don’t include a method for a customer who got a $690 fake part.
That’s the noteworthy part. There’s likely many other similar incidents that aren’t reported.
This is also notable that Amazon went decades without such shitty processes, so now they are starting to crumble and decay.
- acdha 4y agoExactly: Amazon is determined to move from being a premium service to the local discount store. I’ve been buying from them since 1997 but my big ticket items come direct now because I don’t want to deal with their ethics.
- prepend 4y agoI think there’s also some rent seeking with reducing costs on captured customers to get more profit per user. This cyber Monday I bought some stuff through Amazon and through Walmart and other vendors. Walmart has been much quicker than Amazon. And even brand stores like adidas has beaten Amazon on fulfillment and shipping.