The assumption seems to be that the list is not sorted. A quick search for "Concur locations" finds a config guide [1] which says that there is a location code

The assumption seems to be that the list is not sorted. A quick search for "Concur locations" finds a config guide [1] which says that there is a location code, which should be based on the UN location codes (or at least not conflict with them). The screenshots in the guide suggest that this code is one of the primary sorting elements (which might make a lot of sense). If the company loads locations without considering this code as a primary sort element and simply abbreviates the location name in English, then you would get the reported effect, I think. I'm not saying this is a good choice for sorting, nor that there are not better ones, nor that Concur is good software. However, this may be incompetence from the administrator / data loading, rather than from the software developers. [1] https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SG_Locations.pdf https://www.concurtraining.com/customers/tech_pubs/Docs/_Cur...