In this particular case, we're talking about people being banned sometimes before ever even playing their first multiplayer game because of an anti-cheat system

In this particular case, we're talking about people being banned sometimes before ever even playing their first multiplayer game because of an anti-cheat system with a kernel-level driver and ML-assisted autobans producing a lot of false positives. But yes, people who are actually using cheats are manipulating/attacking the service they're using and deserve nothing from the companies who are trying to defend against it.