4 ms·
This is a consumer rights issue across our industry. Algorithmic customer support “decisions” should always be appealable to a human audience. My Google accoun
by buildbuildbuild 4y ago
This is a consumer rights issue across our industry. Algorithmic customer support “decisions” should always be appealable to a human audience.
My Google account was banned years ago, “computer says no” - all of my attempts to appeal failed. I at no point broke their terms. Nobody cares, I lost all of my data.
I hope that a class action prevails against Activision. And I hope that across our industry consumers receive more robust rights. Not being able to reach a human at your company quickly escalates from a being cost optimization, to outright fraud.
- charcircuit 4y agoHe was able to appeal.
- LadyCailin 4y agoYes, and it was denied, with no explanation, no ability to defend against claims, etc. If there is monetary loss, then a proper appeals process should be put in place. If they refunded the money, then that’s one thing, but they kept the money, and so this is theft.
- nperez 4y agoTheir stated policy on appeals is that your ban will only be overturned if it was the result of a compromised account
- Firmwarrior 4y agoYeah.. you can do a chargeback or take them to small claims court, but then you'll be blacklisted as a customer for life. There needs to be a better process