Completely agree, the closer an admin is to actually working with the people on the ground, the more they care and the more engaged they are. The administrators

Completely agree, the closer an admin is to actually working with the people on the ground, the more they care and the more engaged they are. The administrators in our department that we interact with on a weekly basis are all extremely dedicated and will go out of their way to help you. If you ask someone in central admin for anything you will likely be told it is not their job and look somewhere else (and the next person you contact will do the same... until you give up).