4 ms·
The two are fundamentally different. Unless you can devise a way to do BYO expense platform, you're comparing B2B to B2C product development, marketing and sale
by fphhotchips 4y ago
The two are fundamentally different. Unless you can devise a way to do BYO expense platform, you're comparing B2B to B2C product development, marketing and sales.
Do you think the PMs at Concur just woke up one day and decided to be user hostile because they're asshats? Of course not. They did what the Sales team, and Gartner, told them they needed to give to CFOs so that they would buy it. And then CFOs bought it.
Until someone can quantify the benefit of "better UX" to CFOs, or provide that and all the CFO facing features they want, crappy expense platforms will continue to be the order of the day.
- mgkimsal 4y agoIt will be impossible to do any real comparison because the bad stuff is relatively entrenched at most large places. Small quality issues for users would reduce errors, and get expense data reconciled faster. But… by how much? 10%? 20%? No one will care enough to fund a large system replacement for a 10% reduction in expense report filing.