It also probably describes long lead times and lots of overhead (expensive deployments etc). I guess the question that is often missing when these systems are

It also probably describes long lead times and lots of overhead (expensive deployments etc). I guess the question that is often missing when these systems are specified and bought is “if we find a trivial but annoying UX papercut issue in the software which is 5 minutes of actual development time, how quickly and how cheaply would we have that fixed once we report the issue?” Having systems people like is important. I think that often seems to get lost.