The ironic thing is that if the user stops using this software the company benefits because they don't have to pay out the expense claim that the user didn't en

The ironic thing is that if the user stops using this software the company benefits because they don't have to pay out the expense claim that the user didn't enter. This seems like a win for the company and the company would conclude that using SAP has reduced their expenses. The key thing about enterprise software is that it's never sold to end-users, it's sold to senior managers and executives. The contact that this group will have with the software is to approve transactions (e.g., Reqs, POs, Expense Claims, etc) and maybe view some reports. You can bet that these interactions are very streamlined.