Yeah this. Their managed services were absolute dog shit. It required me emailing a filled in word document template to someone to get a firewall change done an

Yeah this. Their managed services were absolute dog shit. It required me emailing a filled in word document template to someone to get a firewall change done and then they would fuck it up. Eventually I'd get whichever engineer they had on the phone and talk them through how to do it. One firewall change used to take me at least 3-4 days to get through. Now using AWS WAF which admittedly costs more but not in wall clock time!