They were great around those years. I launched a SaaS product on Rackspace’s cloud in 2013. The support was top-notch. I could call a phone number and within m

They were great around those years. I launched a SaaS product on Rackspace’s cloud in 2013. The support was top-notch. I could call a phone number and within minutes be on with the engineer who could actually fix an issue. That changed around 2016 and support went downhill. Then the cloud product started to fall. When we engaged Rackspace, they suggested we migrate to AWS. So, we did. Haven’t looked back.