It’s not that black and white. If such a tool could have prevented 9/11 (the argument that NSO makes) isn’t that a good? What is problematic is that these too

It’s not that black and white. If such a tool could have prevented 9/11 (the argument that NSO makes) isn’t that a good? What is problematic is that these tools are used with very little transparency and oversight (not necessarily disclosing vulnerabilities) which allows such tools to be targeted on not just “criminals” but also anyone organizations/nation states deems problematic (journalists, advocates, dissidents, etc)