Last time I used the site I had to try repeatedly and fail due to shitty javascript issues, all so that I could pay a reservation fee to a private company for a

Last time I used the site I had to try repeatedly and fail due to shitty javascript issues, all so that I could pay a reservation fee to a private company for a reservation to enter Arches even though the slots were only 10% taken. I was already there at the park, I had an Annual Pass I paid for, there were plenty of slots. I was still forced to struggle through the process and I vert annoyed that apparently the entire reason was that the NPS was contractually obligated to give Booz Allen their fees. So I think that both "good product" and "well aligned incentives" are a bit of a stretch at best.