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Before they got caught Geniuses weren't recommending $100 battery replacements. They were recommending new phones because the old one was "too slow". And that "
by goosedragons 4y ago
Before they got caught Geniuses weren't recommending $100 battery replacements. They were recommending new phones because the old one was "too slow". And that "nearby" Apple store can literally be hours away.
And the problem is that Apple was considerably undersizing the battery compared to rivals and then compensating by throttling the CPU once it aged.
- rjzzleep 4y agoI've never not had an extremely disappointing experience with Apple Geniuses. Absolutely horrendous support. Completely incompetent people running down a script. That said, I've had two trusted Apple Premium Partners that I would go to when I was still an Apple user and they were an absolute delight. Unfortunately back then I was living in a major city in Germany with tons of Premium partners, so nowadays that I don't really have a homebase and only have an iPhone I don't really know where to go for competent support.