Experiences like this one affirm me to send brief emails for documentation. “Is it true that we are winning clients by presenting usage statistics? Did you kno

Experiences like this one affirm me to send brief emails for documentation. “Is it true that we are winning clients by presenting usage statistics? Did you know that we recently started collecting that data in an organized fashion? This might save you time when you’re looking for updated figures.” …or the original problem: “Thanks for the updated road map. Accordingly, I just made sure that all tickets related to big feature x are marked as obsolete.”