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I think showing empathy is good and important. Responding to accusations on a public forum is understandably stressful, I could understand how it's hard to stay
by tux3 4y ago
I think showing empathy is good and important. Responding to accusations on a public forum is understandably stressful, I could understand how it's hard to stay entirely placid in that situation. And I strongly agree on inflammatory comments like the Microsoft comment at the end, which do nothing to raise the level of the discussion.
However, I think it's helpful to consider public comments separately from the responses of browser vendors. I think they did an admirable job of keeping the contents of their messages calm and focused on establishing uncontroversial claims. In no way are Apple or Mozilla's responses trying to make the person squirm, or trying to 'smell the guilt'. Mozilla's final assessment rests on TrustCor's quantifying value statement in light of the MsgSafe.io findings, i.e. the close tie of TrustCor operatives with this malware operation.
The legal system is hardly a panacea. Legal battles can be made to last many years. And a court of law has no ground to litigate on questions of trust in the first place.
The forum was able to establish a list of important and uncontested claims in a few weeks of strenuous discussion, and their assessment of the benefits of keeping TrustCor vs. the risks seems reasonable to me. Third-party inflammatory messages about Microsoft notwithstanding.
- dcow 4y agoI do agree with your assessment of the official responses. I’ll admit I may be overly sympathetic towards Rachel, but after reading her responses, I was left wanting a more substantiated resolution. It’s hard for me to trust a “value judgement” in the middle of a riot, so to speak.
- mschuster91 4y ago> Responding to accusations on a public forum is understandably stressful, I could understand how it's hard to stay entirely placid in that situation. Which is why at that point you hire lawyers and a corporate communications agency to do this for you. When your company's existence is on the line, you don't want to do that stuff yourself.
- dcow 4y agoWhich is very hard when given an exploding timeline of a few days to respond… Honestly I felt like some of her responses were crafted with input form people with legal training and that’s exactly what turned people off because everyone knows lawyers can’t be trusted rite.
- kuschku 4y agoThe CA forum is designed to be a forum of trust, on eye level. The fact that her responses read like a letter written by a bad lawyer already violates that trust. She's saying as little as possible, admitting nothing, and constantly trying to evade claims on a technicality.
- dcow 4y agoI guess to me that behavior also makes sense if one has nothing to hide and is unfairly being asked for a bunch of info that isn’t appropriate or relevant to provide because of absurd unsubstantiated claims that they are in bed with malware authors by a journalist who seemingly has an agenda.
- kuschku 4y ago> unfairly being asked for a bunch of info that isn’t appropriate or relevant That's true in a court of law, but here the goal is to convince others that you're trustworthy.
- CrazyStat 4y ago>absurd unsubstantiated claims Interesting way to describe a situation in which company A had the same owners as malware company B and also integrated a never-before-seen unobfuscated copy of company B's malware into company A's app. The claims are neither absurd nor unsubstantiated.
- dcow 4y agoNeither company A nor company B have anything to do with company C, the CA.
- KingOfCoders 4y agoWith the bold and the underlined text, the responses to me seemed right from a lawyers Word.