I investigated that once, and I don't think it's IT dysfunction in that case. My understanding (because I found this odd as well) is that it's because the suppo

I investigated that once, and I don't think it's IT dysfunction in that case. My understanding (because I found this odd as well) is that it's because the support load for that site is so high, and the likelihood of abandoned processes without support so high, that the best solution they had at whatever point in time they instituted that was business-hours operation.