+1. Careful still, public services are also a matter of human representation, of accessibility, to nurture the relation between (all) the citizens and the stat

+1. Careful still, public services are also a matter of human representation, of accessibility, to nurture the relation between (all) the citizens and the state (as it also is in the private sector, between a brand and customers). Moving public services online is great IFF it does not remove at the same time a satisfying option for offline/physical access to the same services, for those that are not able to use the online access (disabled, old, unused to computers or tablets, remote areas, etc. - those are still a significant part of the people, and even if, an equal access to public services is a must).