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That's hard to believe - I posted my experience above, but CS there seems to be very heavily automated and frequently an actual chatbot. Getting to CS requires
by throwayyy479087 4y ago
That's hard to believe - I posted my experience above, but CS there seems to be very heavily automated and frequently an actual chatbot. Getting to CS requires going through a number of UI screens. If they are employing an Amazon-level of CS people, then they're horribly utilized.
- capableweb 4y agoThere is another side of support that regular users won't interact with, the B2B side of things. Might be that those customers take up more time and CS is oriented towards that side.