>[...] keep in mind that these computers did have malware on them: the spyware the researchers planted there! As a former repair tech, if I’d seen some thing wr

>[...] keep in mind that these computers did have malware on them: the spyware the researchers planted there! As a former repair tech, if I’d seen some thing writing screenshots and activity logs to disk (we would use, among other things, sysinternals tools like procmon to look for malware) I would definitely be deleting that. I don't think that you as repair tech are entitled to manipulate any software installed by the owner. Even if your order covers malware removal and you see such activity and you suspect that it isn't installed by the customer you should contact them first, simply because such software isn't malware by definition (only in case it is installed against owner's/user's will).