She's distinguishing between mob behavior (fundamentally emotional, with people trying to cancel someone they just heard of 2 minutes ago, likely without caring

She's distinguishing between mob behavior (fundamentally emotional, with people trying to cancel someone they just heard of 2 minutes ago, likely without caring about any context or evidence), and intellectual criticism. It's a reasonable distinction, since except for the past ~10 years, all well-educated people used to understand that mobs are dangerous, even the well-intentioned ones.