It's because you were too noisy. Basically, reputation builds at glacial speed, and it is rapidly destroyed. Complaints and reports of bad user experience lin

It's because you were too noisy. Basically, reputation builds at glacial speed, and it is rapidly destroyed. Complaints and reports of bad user experience linger for years, if not decades, and reversing consumer trends requires humongous good will. They say there's only one chance for a good impression. But there's also basically no chance at all for a second bad impression.