5 ms·

They tried to do that with Amazon Fresh. Their delivery folks didn't pick up the bags when they were left out, though, even when Amazon said they would.

dylan604 4y ago
The failure of the employee doomed the policy. There's no way to defend against that
- mixmastamyk 4y ago
  But why? Recently had one of those amzn pull baskets (for small packages) left forgotten on our street. Told next delivery peeps several times, they wouldn’t take it.
  - kube-system 4y ago
    Exception handling is usually a specific job in logistics, often titled 'problem solve' or similar. The people doing delivery routes only have the time/information/procedures in place to do their assigned tasks. They probably don't have the time, space, or information to determine what to do with that basket. It was someone else's job assignment.
    - Hackbraten 4y ago
      I know that “computer” used to be a profession. But who would have thought “exception handler” was one, too?
- eropple 4y ago
  "Pay delivery people a wage that makes them care" is an option.
  - dylan604 4y ago
    Doubtful. It's just easier to not do it and take the new wages. You'd have to eliminate everyone, and start over. Doubtful performance reviews would motivate them either with/without said raise.
    - bombcar 4y ago
      Just have a machine back at the Amazon pickup point that farts out quarters when given boxes, suddenly all the employees will be picking them up.
    - topaz0 4y ago
      This is the reason nobody ever does any of the work they're paid to do. Easier not to, right?
      - dylan604 4y ago
        When the precedent has been established as doing less than expected and no negative ramifications, it is difficult to get those same employees to change. If you have good employees already, then that's the norm. I've had good and bad experiences with Amazon delivery. I have no idea if those good/bad experiences are from 3rd party people hired by Amazon or if they are Amazon employees. Doesn't matter to the end user though. Just like in any large organization, there will always be lower performing workers. When you're so desperate that you cannot eliminate these workers, then there is no incentive to change. Just like other uniform wearing services, it's the "bad apples" that get all of the attention, and they are probably vastly out numbered by the good apples. That's just not how society works by focusing on the good when there's so much more traction by beating on the negatives (just look at the socials and their entire core functionality).
  - kube-system 4y ago
    Amazon logistics, at least in my area, pays significantly more than competitors. They had to, in order to accomplish the insane growth they've undergone over recent years. However, they've also had to reduce their hiring standards to somewhere around "can you fog a mirror". It is really not possible to understate how insane their hiring growth is. I think the only organizations in history to grow their headcount faster are militaries under periods of conscription. And currently, the only two organizations with a larger total headcount... are the worlds' two largest militaries.
    - eropple 4y ago
      Here in my area, they pay about the same as UPS or FedEx (UPS also does a lot of the Amazon delivery). And there remain more ways to incentivize--like I would, genuinely, pay more on my Prime subscription if the delivery folks would pay attention both to the note in my account and the sign on the door to deliver to the back of my house instead of placing them in the front. In fact the status quo is probably worse, because I have to check both because some deliveries end up at the back (and did before there was a sign, even!).
      - SoftTalker 4y ago
        I consider myself lucky that the package is delivered to anywhere on my property. I have found them lying in the driveway, seemingly thrown from the vehicle as it passed by. It's not all that uncommon to have to hunt down missing packages at the neighbor's houses. I don't pay for Prime because when I did, nothing improved.
        eropple 4y ago
        Delivery predictability (this close to a major hub, a lot of stuff is overnight and everything is two-day shipping) and the occasional television show (one very other week or so) is why I keep paying for Prime. Also, they gave me GrubHub+ for a year as part of it, so hey.
        Spooky23 4y ago
        My wife’s company had an issue where a courier was delivering packages to a garbage can at the front door. Deliver as is “place the MacBook in the bin”
  - missedthecue 4y ago
    I see devs online making $200k brag about working 4 hours a week and gaming and sleeping on the clock. "Paying enough to care" isn't a thing. It doesn't exist.
    - Spooky23 4y ago
      You still need accountability. Where’s the manager?
      - dylan604 4y ago
        A company the size of Amazon, you have to ask a follow up of "which one?"

dylan604 4y ago

The failure of the employee doomed the policy. There's no way to defend against that

mixmastamyk 4y ago
But why? Recently had one of those amzn pull baskets (for small packages) left forgotten on our street. Told next delivery peeps several times, they wouldn’t take it.
- kube-system 4y ago
  Exception handling is usually a specific job in logistics, often titled 'problem solve' or similar. The people doing delivery routes only have the time/information/procedures in place to do their assigned tasks. They probably don't have the time, space, or information to determine what to do with that basket. It was someone else's job assignment.
  - Hackbraten 4y ago
    I know that “computer” used to be a profession. But who would have thought “exception handler” was one, too?
eropple 4y ago
"Pay delivery people a wage that makes them care" is an option.
- dylan604 4y ago
  Doubtful. It's just easier to not do it and take the new wages. You'd have to eliminate everyone, and start over. Doubtful performance reviews would motivate them either with/without said raise.
  - bombcar 4y ago
    Just have a machine back at the Amazon pickup point that farts out quarters when given boxes, suddenly all the employees will be picking them up.
  - topaz0 4y ago
    This is the reason nobody ever does any of the work they're paid to do. Easier not to, right?
    - dylan604 4y ago
      When the precedent has been established as doing less than expected and no negative ramifications, it is difficult to get those same employees to change. If you have good employees already, then that's the norm. I've had good and bad experiences with Amazon delivery. I have no idea if those good/bad experiences are from 3rd party people hired by Amazon or if they are Amazon employees. Doesn't matter to the end user though. Just like in any large organization, there will always be lower performing workers. When you're so desperate that you cannot eliminate these workers, then there is no incentive to change. Just like other uniform wearing services, it's the "bad apples" that get all of the attention, and they are probably vastly out numbered by the good apples. That's just not how society works by focusing on the good when there's so much more traction by beating on the negatives (just look at the socials and their entire core functionality).
- kube-system 4y ago
  Amazon logistics, at least in my area, pays significantly more than competitors. They had to, in order to accomplish the insane growth they've undergone over recent years. However, they've also had to reduce their hiring standards to somewhere around "can you fog a mirror". It is really not possible to understate how insane their hiring growth is. I think the only organizations in history to grow their headcount faster are militaries under periods of conscription. And currently, the only two organizations with a larger total headcount... are the worlds' two largest militaries.
  - eropple 4y ago
    Here in my area, they pay about the same as UPS or FedEx (UPS also does a lot of the Amazon delivery). And there remain more ways to incentivize--like I would, genuinely, pay more on my Prime subscription if the delivery folks would pay attention both to the note in my account and the sign on the door to deliver to the back of my house instead of placing them in the front. In fact the status quo is probably worse, because I have to check both because some deliveries end up at the back (and did before there was a sign, even!).
    - SoftTalker 4y ago
      I consider myself lucky that the package is delivered to anywhere on my property. I have found them lying in the driveway, seemingly thrown from the vehicle as it passed by. It's not all that uncommon to have to hunt down missing packages at the neighbor's houses. I don't pay for Prime because when I did, nothing improved.
      - eropple 4y ago
        Delivery predictability (this close to a major hub, a lot of stuff is overnight and everything is two-day shipping) and the occasional television show (one very other week or so) is why I keep paying for Prime. Also, they gave me GrubHub+ for a year as part of it, so hey.
      - Spooky23 4y ago
        My wife’s company had an issue where a courier was delivering packages to a garbage can at the front door. Deliver as is “place the MacBook in the bin”
- missedthecue 4y ago
  I see devs online making $200k brag about working 4 hours a week and gaming and sleeping on the clock. "Paying enough to care" isn't a thing. It doesn't exist.
  - Spooky23 4y ago
    You still need accountability. Where’s the manager?
    - dylan604 4y ago
      A company the size of Amazon, you have to ask a follow up of "which one?"