> If someone's job is in customer service... you don't need research to determine that if they are not there, the phone/email doesn't get answered. Except perh

> If someone's job is in customer service... you don't need research to determine that if they are not there, the phone/email doesn't get answered. Except perhaps in the case of very small companies with a single CS person - someone else can answer the phone? Can they never have a holiday too?