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Not bothering to troubleshoot customer problems seems to be a business strategy these days. One of my jobs is for a security firm that internally takes the atti
by throwawaysleep 4y ago
Not bothering to troubleshoot customer problems seems to be a business strategy these days. One of my jobs is for a security firm that internally takes the attitude that if a small biz with a low ARR comes in with a critical problem, they are just to be strung along until they quit.