3 ms·
Surveys are a terrible idea. Customers are prone to not being representative or not knowing their own biases - famously Ford said "if you ask a horseman what ki
by hackernewds 4y ago
Surveys are a terrible idea. Customers are prone to not being representative or not knowing their own biases - famously Ford said "if you ask a horseman what kind of vehicle you'd want, they'd say a faster horse".
- samtho 4y agoSurveys also terrible because people answer them in 3 different ways on the whole and it’s impossible to figure out which ones are genuine: - the participant answers the survey genuinely - the participant answers the survey as the person they wishes they were - the participant answers in a way they think the surveying organization wants to hear
- fakedang 4y agoIt's not about finding what they "want". It's about figuring out what's the core problem they're facing.
- heisenbit 4y agoWho said that asking users is done through surveys? You should be in a dialogue with your users or if there are many with key users.