Oddly, I ran into this yesterday. I wanted to cancel a flight and called only to be sent a text message with a link to the online chat. I started chatting with

Oddly, I ran into this yesterday. I wanted to cancel a flight and called only to be sent a text message with a link to the online chat. I started chatting with the agent but the response times were super flow. After about an hour, I had to sign off. My interpretation of their cancellation policy was wrong and had I understood it better I would have changed my flight instead. I like Frontier for a budget airline but am not sure I will spend $1k+ for tickets for the family without having access to even mediocre customer service.