This may be a shocker but the banks in Singapore are worse. You can do routine things online but anything signed needs to be in person. They have a number you

This may be a shocker but the banks in Singapore are worse. You can do routine things online but anything signed needs to be in person. They have a number you can text to get to a queue number, but it’s not unusual for all queue numbers to be used up 20 min after the bank opens. Doing anything in person is a half day experience of sitting for a couple hours at the bank. And they are all like this. I yearned for the days of Citibank where I could walk in anytime and the worst was a 30 min wait in line while 4 customers were helped by one teller.