Yes this. I've always disliked phone calls, especially with strangers. All service stuff should be accessible via SMS or email unless it's urgent. Then I can se

Yes this. I've always disliked phone calls, especially with strangers. All service stuff should be accessible via SMS or email unless it's urgent. Then I can send and forget and they can reply when they're ready. No fumbling to get to the calendar that's on the same device you're trying up speak into.