Actually,I think your initial impression is right. They are are an expensive business because of their army of sales associates. It is precisely because of th

Actually,I think your initial impression is right. They are are an expensive business because of their army of sales associates. It is precisely because of this expense that they can't afford the technology they would prefer. I've always wondered why Groupon didn't just provide a platform for well-connected local people to act as completely independent sales reps who work purely on commission. Why bother with actual outright hires? They're most likely going to have to lay a bunch of them off anyways.