> Most people buy their phone from a network provider / carrier. In USA perhaps, the mobile telcos are powerful there, yes. Which is why Nokia never got popula

> Most people buy their phone from a network provider / carrier. In USA perhaps, the mobile telcos are powerful there, yes. Which is why Nokia never got popular there. Here in EU, its gone down. Especially here in NL. > And when someone goes wrong, customers complain to the network - not the manufacturer. If they bought it at the mobile telco; of course. I mean, they bought it from that store, not the manufacturer. If I buy my smartphone at Amazon, Amazon is inclined to give me support. At least, that's how the law works here in NL, YMMV.