5 ms·

Prateek, I think it would help SupportBee if you mention you already have another cash flow cow on autopilot.

prateekdayal 15y ago
Thanks for the suggestion. Yes. We are going to redo the about us page and mention that. Also, my question was more around ways of signaling to your potential customers that you have a solid roadmap and plan/ability to make it big and sustainable and not sell out half way.
- boundlessdreamz 15y ago
  What is the other cash cow ? :)
  - prateekdayal 15y ago
    It is http://www.muziboo.com http://www.muziboo.com that we have been doing for over 4 years. It has about half a million users and we make good cash from ads + pro account. Happy to answer any more questions
    - boundlessdreamz 15y ago
      Ah..Ok. I knew about this but didn't know it was a cashcow :) This is pretty much like soundcloud? (I know you launched earlier)
    - PedroCandeias 15y ago
      I can't find a "plans and pricing" page anywhere. Why is it hidden? I'm curious, is it on purpose? Is there an advantage in doing so?
      - nithyad 15y ago
        @Pedro It is here: http://www.muziboo.com/pro/ http://www.muziboo.com/pro/ 'Plans & Pricing' is a very B2B expectation where customers come with the idea of paying for a service. In a B2C service users only come with the expectation of trying out a service and if they comfortable pay for premium services. So, we show this page only after a user creates an account. Users can actually be put off seeing a 'Plans n pricing' page especially for a service like Muziboo. The answer is: Yes, we did that intentionally :)
        PedroCandeias 15y ago
        I'm put off by the lack of a plans page, but there are so many apps which hide it that, yeah, I thought it might be on purpose. It's very interesting to learn your reasons, thanks for sharing! By the way, how did you learn that users get put off by pricing pages? Was it from traffic data or user feedback (or just your gut instinct)?
        nithyad 15y ago
        User reaction. When we introduced our premium service (this we did with the consent of our power users) after almost one year of giving free service, many that joined new, wrote hate mails saying how everything in the internet should be free. That's when we decided this has to be subtle. The basic service is free. And, when a user clicks to share a track privately or choose higher bitrate streaming, we prompt him/her to upgrade cos those are some of the premium features in Muziboo. After experiencing the service, users become comfortable and also know exactly why we are better than the lot of other free services. In B2C subtlety in this matter helps. But you can't do that in B2B. Potential customers evaluate your service based on the pricing.
        PedroCandeias 15y ago
        In short, it's another way to lower the barrier to entry. Well played. From my experience with threddie I learned there are a great many people out there who behave like consumers in the way they go about discovering new apps but, because they're decision makers at their companies, they end up B2B customers. I'm not sure I like the idea of B2B saas companies employing B2C tactics en masse, I fear it would make for a silly red-and-yellow landscape where everything is FREE FOREVER SIGN UP NOW. Price transparency is good for everybody and it helps move the market forward (material for a blog post right there). Alas, I fear I'm going on an off-topic tangent here, though the subject is intriguing. Thanks a lot for sharing your insights in this matter. I might drop you an email later. Cheers!

Thanks for the suggestion. Yes. We are going to redo the about us page and mention that. Also, my question was more around ways of signaling to your potential customers that you have a solid roadmap and plan/ability to make it big and sustainable and not sell out half way.

boundlessdreamz 15y ago
What is the other cash cow ? :)
- prateekdayal 15y ago
  It is http://www.muziboo.com http://www.muziboo.com that we have been doing for over 4 years. It has about half a million users and we make good cash from ads + pro account. Happy to answer any more questions
  - boundlessdreamz 15y ago
    Ah..Ok. I knew about this but didn't know it was a cashcow :) This is pretty much like soundcloud? (I know you launched earlier)
  - PedroCandeias 15y ago
    I can't find a "plans and pricing" page anywhere. Why is it hidden? I'm curious, is it on purpose? Is there an advantage in doing so?
    - nithyad 15y ago
      @Pedro It is here: http://www.muziboo.com/pro/ http://www.muziboo.com/pro/ 'Plans & Pricing' is a very B2B expectation where customers come with the idea of paying for a service. In a B2C service users only come with the expectation of trying out a service and if they comfortable pay for premium services. So, we show this page only after a user creates an account. Users can actually be put off seeing a 'Plans n pricing' page especially for a service like Muziboo. The answer is: Yes, we did that intentionally :)
      - PedroCandeias 15y ago
        I'm put off by the lack of a plans page, but there are so many apps which hide it that, yeah, I thought it might be on purpose. It's very interesting to learn your reasons, thanks for sharing! By the way, how did you learn that users get put off by pricing pages? Was it from traffic data or user feedback (or just your gut instinct)?
        nithyad 15y ago
        User reaction. When we introduced our premium service (this we did with the consent of our power users) after almost one year of giving free service, many that joined new, wrote hate mails saying how everything in the internet should be free. That's when we decided this has to be subtle. The basic service is free. And, when a user clicks to share a track privately or choose higher bitrate streaming, we prompt him/her to upgrade cos those are some of the premium features in Muziboo. After experiencing the service, users become comfortable and also know exactly why we are better than the lot of other free services. In B2C subtlety in this matter helps. But you can't do that in B2B. Potential customers evaluate your service based on the pricing.
        PedroCandeias 15y ago
        In short, it's another way to lower the barrier to entry. Well played. From my experience with threddie I learned there are a great many people out there who behave like consumers in the way they go about discovering new apps but, because they're decision makers at their companies, they end up B2B customers. I'm not sure I like the idea of B2B saas companies employing B2C tactics en masse, I fear it would make for a silly red-and-yellow landscape where everything is FREE FOREVER SIGN UP NOW. Price transparency is good for everybody and it helps move the market forward (material for a blog post right there). Alas, I fear I'm going on an off-topic tangent here, though the subject is intriguing. Thanks a lot for sharing your insights in this matter. I might drop you an email later. Cheers!